Refund policy

At OTG Health Retail OPC (owners of the Slurpilove brand), we take pride in delivering high-quality products that meet your expectations. However, we understand that there may be rare instances when you are not entirely satisfied with your order. In such cases, we are here to assist you with a hassle-free returns process.

If you wish to return an item, please contact our dedicated customer support team at hello@slurpilove.com within 30 days of receiving your order. Our friendly representatives will guide you through the returns process and provide you with the necessary instructions.

Please note that we can only accept returns for damaged or faulty goods that have not been opened. This policy is in place to ensure the health and safety of our customers and to maintain proper hygiene standards. If you receive a damaged or faulty item, please notify us immediately so that we can arrange for a return and refund.

In the event that you receive an item that was incorrectly shipped to you, we kindly ask that you contact us within 30 days of receiving the order. We will make arrangements for the return of the wrongly shipped item and ensure that you receive the correct product as quickly as possible.

Once we have received your returned item and confirmed that it meets our returns criteria, we will process your refund within a reasonable timeframe. Please allow for some processing time, as refunds may take a few business days to appear in your account, depending on your financial institution.

At OTG Health Retail OPC, your satisfaction is our utmost priority. We strive to make your shopping experience with us as enjoyable and seamless as possible. If you have any further questions or concerns regarding our Returns and Refund Policy, please don’t hesitate to reach out to our customer support team at hello@slurpilove.com. We are always happy to assist you.